New Business Books

The Checklist Manifesto: How to Get Things Right
by Atul Gawande

That humblest of quality-control devices, the checklist, is the key to taming a high-tech economy, argues this stimulating manifesto.

The Complete Guide to Transforming the Patient Experience
by Sonia Rhodes, Gary Adamson

The patient experience impacts all areas of healthcare, including patient satisfaction, quality (as measured by HCAHPS), reputation, employee satisfaction, physician referrals, and, ultimately, the bottom line.

Leadership and Medicine
by Floyd D. Loop

Former chief executive of the Cleveland Clinic, Loop describes how he led the transformation of a facility known for its cardiac care to one of the world's most successful healthcare organizations.

Hardwiring Flow: Systems and Processes for Seamless Patient Care
by Thom Mayer and Kirk Jensen

Physicians Mayer and Jenson explore how to patient flow is achieved. This concept means that the patient spends the right amount of time at each part of his or her visit in a health care facility.

Front Line Heroes: A Story of Saving Lives
by Kurt Larson

Fire and emergency services agencies are some of the most efficient and effective organizations. The author follows first responder Frank Benjamin as he works toward leadership and greater organizational performance.

The Healthcare Quality Book (2nd ed.)
edited by Elizabeth R. Ransom, et al.

Current issues such as quality and strategy in the healthcare system are outlined. In this newly revised edition, a case study illustrates how an academic medical center assesses its quality.

Excellence in the Emergency Department: How to Get Results
by Stephanie J. Baker

Using evidence-based tools and techniques, emergency departments (EDs) have been able to improve working conditions for health care professionals and results for patients. Baker provides readers with a blueprint for moving EDs forward.

Zapping Conflict in the Health Care Workplace (3rd ed.)
by Judith Briles

Excellent resource for conflict resolution—Managers and staff must take off their blinders and deal with these volatile issues now.

* The above items descriptions were provided from publisher pages and reviews from Barnes & Noble, Amazon.com, and the Matthews Book Company.