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The Checklist Manifesto: How to Get Things Right
by Atul Gawande That humblest of quality-control devices, the checklist, is the key to
taming a high-tech economy, argues this stimulating manifesto. |
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The Complete Guide to Transforming the Patient Experience
by Sonia Rhodes, Gary Adamson The patient experience impacts all areas of healthcare, including
patient satisfaction, quality (as measured by HCAHPS), reputation, employee satisfaction, physician
referrals, and, ultimately, the bottom line. |
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Leadership and Medicine
by Floyd D. Loop Former chief executive of the Cleveland Clinic, Loop describes how
he led the transformation of a facility known for its cardiac care to one of the world's most successful
healthcare organizations. |
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Hardwiring Flow: Systems and Processes for Seamless Patient Care
by Thom Mayer and Kirk Jensen Physicians Mayer and Jenson explore how to patient flow is achieved.
This concept means that the patient spends the right amount of time at each part of his or her visit in
a health care facility. |
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Front Line Heroes: A Story of Saving Lives
by Kurt Larson Fire and emergency services agencies are some of the most efficient
and effective organizations. The author follows first responder Frank Benjamin as he works toward
leadership and greater organizational performance. |
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The Healthcare Quality Book (2nd ed.)
edited by Elizabeth R. Ransom, et al. Current issues such as quality and strategy in the healthcare
system are outlined. In this newly revised edition, a case study illustrates how an academic
medical center assesses its quality. |
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Excellence in the Emergency Department: How to Get Results
by Stephanie J. Baker Using evidence-based tools and techniques, emergency departments (EDs)
have been able to improve working conditions for health care professionals and results for patients.
Baker provides readers with a blueprint for moving EDs forward. |
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Zapping Conflict in the Health Care Workplace (3rd ed.)
by Judith Briles Excellent resource for conflict resolution—Managers and staff
must take off their blinders and deal with these volatile issues now. |
* The above items descriptions were provided from publisher pages and reviews from
Barnes & Noble, Amazon.com, and the Matthews Book Company.
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New in the Collection 
