Completing Entrance and Exit Counseling

Entrance Counseling

First-time borrowers at MCCN need to complete Entrance Counseling. Loan funds will not post to your student account until you have completed this requirement. Entrance Counseling details your rights and responsibilities as loan borrower and reviews the regulations governing each loan program. This includes interest rates, grace periods, deferment/forbearance options, prepayment, consolidation, and other general repayment obligations. You are also informed of the consequences of not repaying your student loans (default) and of various repayment strategies.

  • You can complete entrance counseling for Direct Subsidized, Unsubsidized and Graduate PLUS Loans at the www.studentloans.gov website.
  • Students entering in a MCCN graduate program must complete a new Entrance Counseling session.
  • Contact Office of Financial Aid at (614) 234-1842 regarding questions about the borrower’s rights and responsibilities or the terms and conditions of the loan.

Exit Counseling

As a borrower of a federal loan, you are required to complete exit counseling once you graduate, drop below part-time or stop enrollment at MCCN. Exit counseling covers all Entrance Counseling topics with an emphasis on repayment strategies. A hold will be placed on your transcripts until Exit Counseling is completed.

Exit Counseling requires the following:

  • Complete exit counseling for Direct Subsidized and Unsubsidized loans at the www.studentloans.gov website
  • Your Social Security number
  • Your driver's license number and state of issuance
  • Name, address, and telephone number of your next of kin (nearest relative)
  • Name, address, and telephone number for two references whom the holders of your loans could contact if they should lose contact with you
  • Name, address, and telephone number of your expected employer (if known)
  • You should know how much you owe on each loan, your lender(s), and date repayment begins. Your lender (or servicer) will give you this information, but if you do not receive this information from your lender, you are still obligated to pay.

The Federal Student Aid Ombudsman Group of the U.S. Department of Education is dedicated to helping resolve disputes related to Direct Loans, Federal Family Education Loan (FFEL) Program loans, Guaranteed Student Loans, and Perkins Loans. The Ombudsman Group is a neutral, informal, and confidential resource to help resolve disputes about your federal student loans. The Ombudsman Group may be contacted at:

U.S. Department of Education
FSA Ombudsman Group
830 First Street, N.E., Mail Stop 5144
Washington, DC 20202-5144
1-877-557-2575 (Phone)
202-275-0549 (Fax)

Additional information may be found at: https://studentaid.ed.gov/repay-loans/disputes/prepare/contact-ombudsman.